The Housekeeping Attendant is responsible for ensuring every guest room and public space reflects the standards of Blue Rock Inn. This role goes beyond cleaning—it is about creating a welcoming environment where every guest feels cared for from the moment they enter their room.
Successful team members are dependable, detail-oriented, efficient, and take pride in delivering an outstanding guest experience.
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# Core Responsibilities
## Guest Rooms
* Clean guest rooms to Blue Rock Inn standards.
* Make beds with crisp, wrinkle-free linens.
* Dust and sanitize all furniture and surfaces.
* Clean and disinfect bathrooms, including showers, tubs, sinks, toilets, mirrors, and floors.
* Vacuum carpets and rugs.
* Sweep and mop hard flooring.
* Empty trash and recycling.
* Restock towels, amenities, coffee, tea, water, and guest supplies.
* Inspect each room for cleanliness before leaving.
* Report maintenance concerns immediately.
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## Public Areas
* Maintain clean entrances, hallways, stairwells, lounges, restrooms, and common areas.
* Clean windows, glass doors, and mirrors.
* Vacuum and mop floors throughout the property.
* Maintain outdoor entryways and porches.
* Keep housekeeping closets organized and stocked.
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## Laundry Responsibilities
* Wash, dry, fold, and organize linens and towels.
* Inspect linens for stains or damage.
* Report linen shortages.
* Rotate linen inventory properly.
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## Guest Service
* Greet guests warmly when encountered.
* Respond politely to guest requests.
* Respect guest privacy at all times.
* Follow all Do Not Disturb procedures.
* Maintain confidentiality regarding guests and property operations.
* Clean assigned rooms.
* Refresh occupied stayover rooms.
* Complete checkout rooms before arrival deadlines.
* Inspect each room after cleaning.
* Communicate room status to the front desk.
Every room should meet the following expectations:
* No dust on visible surfaces.
* Spotless mirrors and windows.
* Sanitized bathroom fixtures.
* Fresh linens without wrinkles.
* Fully stocked amenities.
* Pleasant odor throughout the room.
* Furniture properly arranged.
* Temperature adjusted for guest comfort.
* Lights and electronics functioning.
* Curtains and blinds positioned neatly.
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# Safety Responsibilities
* Follow all chemical handling procedures.
* Wear appropriate PPE when required.
* Report unsafe conditions immediately.
* Use proper lifting techniques.
* Secure guest belongings if found.
* Follow lost-and-found procedures.
* Maintain OSHA safety standards.
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# Physical Requirements
* Stand and walk for extended periods.
* Frequently bend, kneel, stoop, and reach.
* Lift up to 40 pounds.
* Push housekeeping carts throughout the property.
* Work both indoors and outdoors as needed.
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# Qualifications
Required:
* Reliable transportation.
* Ability to work weekends and holidays.
* Positive attitude.
* Strong work ethic.
* Ability to work independently.
Preferred:
* Previous hotel or housekeeping experience.
* Knowledge of cleaning chemicals and equipment.
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# Performance Expectations
Housekeeping Attendants are evaluated on:
* Room cleanliness and inspection scores.
* Productivity and efficiency.
* Reliability and attendance.
* Guest satisfaction.
* Attention to detail.
* Teamwork.
* Professionalism.
* Care of company equipment.
* Compliance with safety procedures.
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# Career Path
Blue Rock Inn believes in promoting from within whenever possible.
Employees who demonstrate leadership, reliability, and a commitment to exceptional guest service will be considered for advancement as opportunities arise.
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# Blue Rock Inn Standards
Every Housekeeping Attendant is expected to:
* Treat every guest with warmth and professionalism.
* Take ownership of their work.
* Protect guest privacy.
* Maintain a positive attitude.
* Work collaboratively with all departments.
* Represent Blue Rock Inn with pride and integrity.
Our mission is simple:
**Every guest should walk into a room that feels immaculate, welcoming, and thoughtfully prepared—creating the first impression of the exceptional hospitality they will experience throughout their stay.**
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